The customer support that you'll receive from your shared web hosting provider is really important, regardless of whether you have pre-sales questions and you are not a client yet, or you have a technical issue with an active account. Timely and accurate information about a question or a problem can save you lots of time and efforts, not mentioning that this is usually an indicator that you are ordering from a real hosting supplier and not from some reseller. When you buy a hosting account through a company that doesn't own its servers and it cannot access them right away, it's quite possible that you'll wait for a couple of days so as to receive a reply to your query, so your web sites may remain offline for ages. In contrast, a company which offers different options for communication and has a support staff that is available any time can assist you right away and help you reduce or completely avoid any kind of downtime and prospective losses.

24/7 Customer Support in Shared Web Hosting

The customer and tech support services for all our shared web hosting plans are twenty-four-seven, thus you can forget about waiting for a couple of days so as to get assistance. If you are not our client yet, you can give us a call, chat with an agent or send an e-mail message. In case you currently have an account, you can open a support ticket on top of the other three methods of contact. You can choose the most appropriate way to contact us based on what your location is or what equipment you are using. We will assist you for almost any webhosting-related question that you may have or problem that you could encounter and even if you get in touch with us during the weekend or on official holidays, we will be available 24/7. For more technical or time-consuming problems you can open a support ticket, but even in this situation the max response time will never exceed sixty minutes.

24/7 Customer Support in Semi-dedicated Hosting

Whatever the semi-dedicated server that you pick, you're able to reap the benefits of our 24/7 tech support services even on public holidays. Your web sites will be available all the time and so will we. With numerous connection options, you can choose the easiest method to contact us and find out about our solutions in case you don't have an account yet, or ask for support if you are already one of our customers. You're able to give us a call, have a chat with a live representative, send an email message or open a support ticket from the Help section of the Hepsia website hosting Control Panel. The previous two options come with 1-hour response time warranty, though it rarely takes more than 20 minutes to get assistance whatever the complexity of the issue. With our customer and technical support services, we will be there for you every time you need us, not a couple of days afterwards.

24/7 Customer Support in VPS

In case you have a Virtual Private Server from us, you'll be able to contact us 24/7 for any kind of server-related issue or forany problems and questions regarding the pre-installed software your server comes with. If you have not bought a virtual private server package yet, you'll be able to find out more details about our services by giving us a phone call or through our live chat service. For more technical problems, you will be able to send an e-mail or open a support ticket through your billing Control Panel and you will receive assistance within less than one hour regardless of the time of the day, even on weekends and holidays. The actual reply time in most cases doesn't exceed thirty minutes. If you'd like to have assistance for third-party software, you can take advantage of the Managed Services upgrade that you can include to every single VPS plan and our admins will help you with any set up or troubleshooting issue you may have experienced.

24/7 Customer Support in Dedicated Hosting

With a 1 hour max answer time warranty, you will get prompt support when you buy a dedicated server through our company. Our customer and technical support teams are accessible 24/7/365, which means that when you open a ticket from your billing account or you send an e-mail message regarding any issue with the server or the pre-installed software on it at any time of the day, you will get an answer within 1 hour, even during holidays. Our ticketing system is the better option if the matter in question needs more time to be resolved or when it should be forwarded to our admins, since it's much easier to track the communication sent on both sides. For general, sales and billing issues/inquiries, you'll be able to phone us or talk to a live agent employing our chat service. In case you add the Managed Services upgrade to your server plan, our admins will also assist you with third-party software installation and troubleshooting and similarly to the regular support, this service is available 24/7 too.