There are different ways in which you can touch base with the web hosting company whose services you are using, but the one that you’ll invariably find irrespective of which company you select is a support ticket system. This is the least complicated correspondence medium for a number of reasons. In the event that no client care staff representative is available at the moment and they are all occupied, a telephone call may not be responded to, but a ticket will invariably be received. Plus, you can copy/paste extensive pieces of information without worrying about printing errors, and if a specific issue needs more time to be fixed or a number of responses have to be exchanged, all the info will be in the very same place, so each party can always see the comments written by the other one. The drawback of using tickets to touch base with your web hosting provider is that they’re often separate from the web hosting platform, which implies that if you have to provide info or to adhere to directions, you’ll have to use at least 2 separate admin consoles and this number can grow in case you would like to manage a handful of domain names. Additionally, lots of web hosting companies reply to tickets after several hours, or even once in every twenty four hours, and for you as a client, this means wasted time whilst waiting for a response.

Integrated Ticketing System in Shared Web Hosting

Our Linux shared web hosting packages come bundled with an integrated support ticket system, which is an integral part of our custom-created Hepsia Control Panel. Unlike other analogous tools, Hepsia will permit you to manage everything associated with the web hosting service itself in the exact same place – invoices, website files, e-mails, trouble tickets, etc., eliminating the need to sign in and out of different interfaces. In the event that you have any technical or pre-sales questions or any difficulties, you can submit a ticket with just several clicks without having to log out of your Control Panel. In the meantime, you can pick a category and our system will offer you a variety of articles, which will provide you with more info and which may help you fix any specific issue even before you actually open a ticket. We guarantee a response time of maximum one hour, even if it is a weekend or an official holiday.

Integrated Ticketing System in Semi-dedicated Hosting

In case you’ve opened a semi-dedicated server account with our company and you wish to contact our customer support engineers, you’ll be able to open a trouble ticket straight from your Hepsia Control Panel instead of going through a totally different help desk support platform like you will have to do with the vast majority of web hosting providers out there. Our integrated trouble ticket system will enable you to open a new ticket without hassle and to search through older tickets using a clever search box. Furthermore, you’ll be able to check the relevant knowledge base articles that our system will offer you based on the category that you pick for your new ticket. You can accomplish all of the aforementioned operations without signing out of your Control Panel at any time, which means that if you run into any predicament or have an enquiry, you can get in touch with our support engineers and resolve the given problem in less than sixty minutes via one support platform.