A live chat is one of the several ways of communication offered by some web hosting suppliers as part of their support services. Determined by the company, the chat is used for pre-sales, billing and/or tech support. This way of contact is quicker than a support ticket and it will make it less likely to misunderstand or misspell something as compared to a call with a representative. Furthermore, when the trouble that you experience requires some time to be examined and resolved, you can do something else meanwhile instead of just waiting, as you'd have to do if you call. Also, you can use a live chat support service without charge provided that you have world wide web accessibility even if your web hosting supplier is situated in another country and they don't have a local phone number you can call.

Live Chat Support in Shared Web Hosting

We provide a live chat support service for all Linux shared web hosting packages that we offer and we will help you with almost everything in real time. In case you don't have an account with our company yet, we will give you more information about the packages so as to help you to select the most appropriate package. In case you are a current customer, we will be able to assist you with any general or billing issue and with a number of common technical issues, for instance an email address setup in a desktop e-mail client. If you are unable to give us a call for whatever reason or you are in some country where we do not have a local telephone number, the live chat will be the best option to contact us. Needless to say, some situations need extra time to analyze and test, so you will need to open a ticket to our technicians, still, we will save you time and help you with lots of problems on the chat.

Live Chat Support in Semi-dedicated Hosting

We offer live chat support as standard with our services, therefore if you have any questions concerning our Linux semi-dedicated hosting packages, you're able to speak with our customer care team whenever you need no matter if you've already obtained an account or not. In general, the chat service is for billing, pre-sales and general questions and troubles, still we can help you with quite a few technical questions as well. We can help you choose the right package for your sites if you don't have an account yet, we can respond to all the billing questions or concerns you may have or we can help you with setting up your new e-mail address on your personal computer or smartphone - all of this will be done in a timely manner since our live chat service is online all day, every day. Whenever you want support, you're able to chat with an agent and save a lot of time.