In case you are a site owner, a problem may always show up and it does not necessarily need to be connected with the web hosting service. For example, something might go wrong when you bring a web-based app up to date or some critical data might be edited or deleted by mistake. Regardless of what the nature of the problem may be, you’ll have to contact the client care staff and request them to retrieve a backup or to help you troubleshoot the problem that you’re confronting. How fast they will do that will predetermine the length of time that your sites will be offline. For particular sites such as community websites or online shopping portals, a continuous inaccessibility can often mean losing visitors and money. This is why, it is important that you use the services of a company that offers not only a good client support service, but also a timely one.

One-Hour Response Guarantee in Shared Web Hosting

With a shared web hosting from us, you can forget about waiting around for hours and hours, or even one whole day, to obtain a reply to a trouble ticket or an email. No matter when you get in touch with us, we will reply to you within maximum one hour with any technical or sales queries you might have. In reality, our real response time almost never surpasses twenty to thirty minutes. As we are at your service 24-7, you’ll always receive help in a timely fashion and we realize just how critical this is in the digital era. Shortly after you contact us, we will respond to your queries. In case you chance upon any technical issue, we’ll tackle it on your behalf, or we will supply you with all the needed information in case there is something that you need to do yourself.

One-Hour Response Guarantee in Semi-dedicated Hosting

We promise that if you post a client support ticket through your hosting Control Panel or send an email connected with your semi-dedicated server, you’ll receive an answer within one hour max. You can get in touch with us whenever you need in regards to technical, billing or general issues and given the fact that we’re working night and day, you will always get assistance without any delay. Depending on the particular issue or question, we will provide you with more details, rectify the problem if it has been caused by something that is within our reach or instruct you on what to do on your end if you need to modify some setting for a software app that we cannot access. You can just forget about waiting around for an entire day for each single reply. As a matter of fact, in the majority of cases we respond to emails and tickets within no more than 20-25 minutes.