Customer Support Channels
A Sixty–Minute Ticket Response Time Guarantee
We offer a 1–hour response time guarantee for every trouble ticket or e–mail that you submit to our help desk team. We will quickly respond to all typical queries and forward right away the case to our system administrators if further assistance is needed. If you take advantage of our Administration Services package, we’ll perform any of the included server administration tasks at a time that has been discussed with you upfront.
A Premium–Quality Customer Support Service
We’ll be online for you 24–7–365 to reply to any queries that you may have connected to our Site Control Panel or any of the apps that we have pre–installed on your behalf on the dedicated server. If you also need assistance with server admin tasks, you can examine our Administration Services package, which includes data backup storage space, weekly OS updates, server monitoring and restarting procedures, as well as software installation and troubleshooting procedures
A User–Friendly Help Area
We have equipped our Site Control Panel with an in–depth knowledgebase, which offers exhaustive explanations of its features and functionalities. What’s more, we have shot exhaustive video tutorials that will further disclose to you how to carry out a specific task or resolve a frequently encountered problem. All the educational articles and the tutorial videos are easily accessible from every section of the Site Control Panel through the Help and Videos buttons in the upper right corner.