Customer Support Channels

  • 1 hour ticket response time
  • A 1–hour Response Guarantee

  • Our client service team is educated to instantly attend to all Linux shared web hosting packages users’ issues and guidance requests. Through our ticket system, you’ll be able to fill in your question and a support staff fellow member will return to you within maximum one hour. In fact, practice proves that the typical response time period is 20 minutes.

  • Top quality support service
  • A Top–quality Support Service

  • Our support service is offered by a team of professional specialists which are ready to answer to your issue without delay. You are able to speak with the tech support staff by launching a tech support ticket from your Site Control Panel or by sending us an email. On business days, you may also contact us on the phone or make use of the online chatting service.

  • Intuitive help center
  • An Intuitive Help Section

  • We have built–in an in depth knowledge base into the Control Panel so that you could obtain very helpful step–by–step instructions any time. Each part of the Control Panel has its own contextual support area showcasing a variety of how–to content articles. We have also organized training videos to offer you a greater idea of exactly how to carry out any presented process.