If you have never had a hosting account or you have switched companies and the new one employs an interface that you have not seen so far, you may get confused about how to perform a certain task in your account or on your computer. That’s the reason why, lots of web hosting providers have prepared a knowledge base, which outlines the most frequent questions and challenges related to the particular platform they use, instead of adding only some generic facts. This sort of knowledge base will enable you to find the right info swiftly and easily, so you won’t have to spend both time and effort on things that might require something as elementary as pushing a button or checking a tickbox. In this way, not only can you get stuff done, but you can also learn loads of new and relevant things, both about the way you can manage your account and about the way the hosting service functions as a whole.

Extensive Online Documentation in Shared Web Hosting

If you’ve bought your first shared web hosting package from our company or have transferred your website over to us, you’ll get accustomed to our platform and our in-house built Hepsia Control Panel very quickly due to the fact that we have compiled an elaborate online knowledge base where you can find all the info that you may ever need – both general info in regard to the web hosting service as a whole and more specific info about the different features that you can use and the problems that you can stumble upon. The articles are located in two places. The entire article collection can be accessed through the Help section of the Control Panel. You can find articles that are dedicated to the different functions in every section of the Control Panel too. You can acquaint yourself with how to accomplish more or less everything, from enabling an .htaccess config file to managing a mailing list, and all the articles feature detailed instructions, so you will never get lost due to an unclear text. Naturally, if you encounter a more specific obstacle and you can’t find anything about it in our knowledge base, you can touch base with our technical support staff members 24-7-365.

Extensive Online Documentation in Semi-dedicated Hosting

Our Linux semi-dedicated hosting packages include exhaustive technical documentation where you will find information about all the functions that our created-developed Hepsia Control Panel comes with, plus solutions to different questions and difficulties that you might experience. All installation manuals contain in-depth explanations, so you won’t need to worry about missing something if you aim to export a database, for instance. The troubleshooting articles include a variety of different conceivable reasons for specific problems and the solution for each of them, so in case you’re not able to send emails even though you have the correct SMTP settings, for instance, you can swiftly discover what the reason may be and rectify the issue with a couple of clicks of the mouse in your email client. As Hepsia has quite a lot of features, you will be able to find applicable articles in every section. In case you want to look through all help articles, you can use the Help menu, which is located in the top right-hand corner of the screen.