Integrated Ticketing System in Shared Web Hosting
Our Linux shared web hosting packages come bundled with an integrated support ticket system, which is an integral part of our custom-created Hepsia Control Panel. Unlike other analogous tools, Hepsia will permit you to manage everything associated with the web hosting service itself in the exact same place – invoices, website files, e-mails, trouble tickets, etc., eliminating the need to sign in and out of different interfaces. In the event that you have any technical or pre-sales questions or any difficulties, you can submit a ticket with just several clicks without having to log out of your Control Panel. In the meantime, you can pick a category and our system will offer you a variety of articles, which will provide you with more info and which may help you fix any specific issue even before you actually open a ticket. We guarantee a response time of maximum one hour, even if it is a weekend or an official holiday.
Integrated Ticketing System in Semi-dedicated Hosting
In case you’ve opened a semi-dedicated server account with our company and you wish to contact our customer support engineers, you’ll be able to open a trouble ticket straight from your Hepsia Control Panel instead of going through a totally different help desk support platform like you will have to do with the vast majority of web hosting providers out there. Our integrated trouble ticket system will enable you to open a new ticket without hassle and to search through older tickets using a clever search box. Furthermore, you’ll be able to check the relevant knowledge base articles that our system will offer you based on the category that you pick for your new ticket. You can accomplish all of the aforementioned operations without signing out of your Control Panel at any time, which means that if you run into any predicament or have an enquiry, you can get in touch with our support engineers and resolve the given problem in less than sixty minutes via one support platform.